Privacy Policy & Data Protection

Protecting Your Personal Information Is Paramount to Us.

We know how important the appropriate use of your personal information is to you. This is why we take the protection of our customers’ personal information very seriously. When you visit our website, we routinely collect your IP address, the URL of the page you used to access our site, the URL of any of our site’s internal pages you browse as a part of your visit, the session date and the time you spent on our site. This type of information transfer is depersonalised, and constitutes internet protocol that ensures the safe operation of our servers.

We store the details you provide when completing one of our online customer forms on our servers. We only use the information to process your request. We shall keep your personal information strictly confidential, and we will not pass on personal information to any third party.

Data protection responsibilities and accountability:
Hotel Burg Wernberg GmbH
Schlossberg 10
92533 Wernberg Koeblitz
+49 (0) 9604 9390


Personal Information.

Personal information is any information that renders an individual identifiable. It includes among other things your name, your address, and your email address. You may browse our webpage without providing any personal or otherwise sensitive information. However, in some cases, we may ask you to provide your name, your address and other related details to ensure a timely and smooth delivery of the services requested by you.

This also applies if we send you any information explicitly requested by you, or if we reply to any enquiries made by you. We will, however, notify you accordingly. Moreover, we only store data provided by you voluntarily, or being automatically generated when using our platform.

Whenever you use one of our services, we only collect the data necessary to deliver the service. We may ask you for further details which you may or may not provide. Also, we shall only process your personal information to deliver our services, or meet our business objectives.


Automated Collection of Non-personal Data.

Every time you visit our website, your browser automatically collects and forwards a certain type of information to our servers contained in so-called server logs.  The collected information includes type and version of the browser used, time and date of the visit, and IP address of the visitor.

We anonymize the data to prevent individual users form being rendered identifiable and store them separately from any personal information on a secure server. Moreover, information contained in server logs will not be not correlated to other data in order to identify you as an individual. We only use the collected information to optimise features and functionality of our website. This means your personal information is safe at all times.



A cookie is a little text file created on your computer when browsing our webpage. Cookies are not software. They cannot be programmed, don’t contain malware and cannot be used to obtain any other personal data. In compliance with § 6(1) GDPR, we use cookies solely to collect your IP address in order to recognise you instantly when you are visiting our website again, to improve the user-friendliness of our site.

If you do not agree with Conrad Connect using cookies you can usually modify your browser setting to decline cookies. If you wish to do so, go to the Extras menu of your browser and select “Settings” or “Internet Options” and follow the instructions. Although this does not prevent you from using our website, declining cookies means that certain functional aspects of our webpage may no longer be available to you.


Google Analytics (Depersonalised).

We use Google Analytics (GA), a web stats service offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies, i.e. little text files created on your computer that monitor your browsing behaviour on our website.

The cookies collect visitor data including the date and time of your visit, where you are based, the number of times you visited our site, and your IP address, transferring the information to the Google™ mainframe based in the US.

However, our site uses Google Analytics with visitor IP address anonymization (i.e. implementing the "_gat._anonymizeIp" function) in compliance with EU regulations. This means that IP addresses located in all member states of the EU will be truncated and, thus, anonymized before being transferred to the Google mainframe.

Google uses the collected data to produce web analysis reports for us, and to provide additional services related to the use of websites and browsers. Google does not pass on this information to any third party unless required by law, or for data to be processed by parties contracted by Google.

Also, Google stresses that, as a rule, IP addresses will not be correlated in any way to any other data that may be collected by Google. If you object to Google collecting data related to your use of our website, please adjust your browser settings accordingly. However, this may prevent our site from functioning properly.

Moreover, Google offers an Opt-out Add-on for all major browsers that allows you to limit the kind of information Google can collect when you visit a website. Basically, this add-on tells Google Analytics JavaScript (ga.js) not to transfer any visitor data to Google Analytics. However, the add-on does not prevent user data being forwarded to us, or to web stat services other than Google that we may choose to use on our site. More details about the add-on, and how to install it, are available at

If you are viewing our site on a mobile device such as a smartphone or a tablet, and if you want to prevent your browsing behaviour from being tracked by Google Analytics you need to use this link. The link also constitutes a working alternative to the above mentioned browser add-on. Clicking the link creates an opt-out cookie that specifically applies to the URL and the browser you use. Deleting the browser history also results in the cookie being deleted, means you need to click the link again to opt out of GA tracking.

If you have agreed to Google synchronising your web and app browser history with your Google account, and  using personal data from your Google account to serve personalised ads, Google will link these data to information collected by Google Analytics in order to set up target groups for cross-device remarketing purposes.  If you visit our website, Google will collect your Google ID and hence your personal information via our Google account, followed by Google Analytics temporarily correlating your Google ID to your Google Analytics data to help us refine our target groups.

If you object to your personal information being used for cross-device marketing, log in to your Google account and change your account settings accordingly.


Customer Accounts.

We set up password-protected accounts for all customers who register with us, enabling access to any personal information we hold on them. Your customer account also contains your booking history, and allows you to manage your newsletter subscription. When you register for an account, and each time you access your account, you agree to keep your password confidential and not share it with anyone else. We cannot be held responsible for any damages resulting from the unauthorised use of login details by third parties unless the data breach has been caused by deliberate or negligent acts of our Burg Wernberg Hotel GmbH.

We offer the “Keep me logged in” function to make your site visit as enjoyable as possible for you.  The feature is designed to give you access to our website without needing to login again using your username and password. However, for security reasons, you will still need to enter your password before submitting a booking request, and if you want to change your personal details. Moreover, if you are using a public computer you should not use this functionality. N.B. “Keep me logged in” does not work if you automatically delete cookies every time you close your browser.



Subscribing to our newsletter involves a double opt-in process. This means you will need to ask us to activate our newsletter service. As a result we will send you an email containing an activation link. You need to click the link to confirm that you would like to receive our newsletter. Upon signing up to our newsletter, we collect your IP address and the registration date. However, this is only done to ensure than no third party has been using your email address to subscribe without obtaining your consent. If you no longer want to receive our newsletter, you can unsubscribe at any time.    


Personalised Advertising.

We use Sojern to track your user behaviour on our webpage, to serve you personalised traveller ads from us and other advertisers on third party websites. Sojern uses web beacons, cookies and other tracking methods to collect anonymized data. If you visit our website using a mobile device, ad providers may use your device ID and location to synchronise your mobile browsing with other visited pages.

If you see an advert on a third party website that has been served based on data collected on our webpage, it qualifies as a personalised add as indicated by the blue AdChoice icon displayed in the top right corner. Click the icon to learn more about Sojern, and how to disable personalised advertising.

We are not able to control the type of adverts shown, or how Sojern uses cookies to serve personalised ads. However, you can object to your data being used by Sojern by clicking this link:

Please keep in mind that whilst disabling Sojern cookies prevents any ads shown from being personalised, it does not prevent ads from to being shown in the first place.


Data Protection.

We have taken suitable physical and electronic, organisational and technical measures to prevent unauthorised access or disclosure, damage or loss of your personal information. Both, our members of staff and our suppliers are providing services in full compliance with the current data protection laws.

We encrypt all personal information we collect and process prior to the transfer, thereby ensuring that no third party can access your data. Moreover, we are continually improving our safety measures aimed at protection your details, regularly updating our Privacy Policy in the process. Please make sure you are always referring to the latest version.


Your Rights.

You have the right to request the personal data we hold about you to be disclosed to you, to be amended, deleted or their use by us to be limited (§18 GDPR). You also have the right to withdraw your consent to our use of your data at any time (§21 GDPR), and to data portability (§20 GDPR).

If you want to exercise any of the above rights, please contact us.


Policy Amendments.

We reserve the right to amend this policy at any time, particularly if new  information technology should require us to do so. Please make sure you always refer to our latest policy version. All significant changes to our Privacy Policy will be announced on our webpage.


Enquiries and Notifications.

If you have any questions about the protection of your personal information at Burg Wernberg Hotel GmbH, please contact our Data Protection Officer (DPA)

Christian Volkmer
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg

Tel + 49 (0) 941 2986 930
Fax + 49 (0) 941 2986 9316

If you are not satisfied with the response to your query, you have the right to make a complaint to the respective data protection authority of your country.